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  • Q1
    Is this book suitable for beginners in marketing?
    A1

    Yes, it covers foundational to advanced marketing concepts in an easy-to-understand manner.

  • Q2
    Does it include digital marketing topics?
    A2

    Yes, it has a dedicated chapter on digital marketing, social media, and e-commerce strategies.

  • Q3
    Are there real-world case studies in this book?
    A3

    Absolutely, it includes global brand examples and practical marketing scenarios.

  • Q4
    Is this book useful for MBA students?
    A4

    Yes, it is widely used in MBA and business programs worldwide.

  • Q5
    oes it provide guidance on creating a marketing plan?
    A5

    Yes, Appendix 1 includes a step-by-step marketing plan framework.

  • Q6
    Are there exercises or review questions for self-study?
    A6

    Each chapter includes discussion questions, case studies, and application exercises.

  • Q7
    Does it cover ethical and sustainable marketing?
    A7

    Yes, Chapter 20 focuses on corporate social responsibility (CSR) and ethical practices.

  • Q8
    Does it explain pricing strategies in detail?
    A8

    Chapters 10 and 11 cover pricing models, psychological pricing, and value-based pricing.

  • Q9
    Does it discuss consumer behavior theories?
    A9

    Yes, Chapters 5 and 6 analyze consumer and business buyer behavior.

  • Q10
    Does it include international marketing strategies?
    A10

    Yes, Chapter 19 discusses global marketplace dynamics.

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Part 1: Defining Marketing and the Marketing Process
1. Marketing: Creating Customer Value and Engagement
2. Company and Marketing Strategy: Partnering to Build Customer Engagement, Value, and Relationships

Part 2: Understanding the Marketplace and Consumer Value
3. Analyzing the Marketing Environment 
4. Managing Marketing Information to Gain Customer Insights
5. Consumer Markets and Buyer Behavior
6. Business Markets and Business Buyer Behavior

Part 3: Designing a Customer Value-Driven Strategy and Mix
7. Customer Value-Driven Marketing Strategy: Creating Value for Target Customers
8. Products, Services and Brands: Building Customer Value 
9. Developing New Products and Managing the Product Life cycle
10. Pricing: Understanding and Capturing Customer Value
11. Pricing Strategies: Advanced Topics
12. Marketing Channels: Delivering Customer Value
13. Retailing and Wholesaling
14. Engaging Consumers and Communicating Customer Value: Integrated Marketing Communications Strategy\
15. Advertising and Public Relations
16. Personal Selling and Sales Promotion
17. Digital Marketing

Part 4: Extending Marketing
18. Creating Competitive Advantage
19. The Global Marketplace
20. Sustainable Marketing: Social Responsibility and Ethics

Appendix 1: Marketing Plan
Appendix 2: Marketing by the Numbers
Appendix 3: Careers in Marketing
Glossary 
References
Index

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